AI Live Chat That
Closes More Sales
Reply in seconds, translate as you type, and look up Shopify and WooCommerce orders from one inbox. Facebook and Instagram messaging is coming soon.
We are a 12-person team...
Shopify tracking order #4891
Web chat: Price inquiry
Maya R. · Northwind
Demo with a specialist
Thu · 10:30 AM · 15 min
Trusted by innovative teams worldwide
A shared inbox for sales and support
AI drafts, in-chat payments, Shopify and WooCommerce lookups, and live translation. Facebook and Instagram messaging is coming soon.
Drafts replies
AI Assistant
Intelligent automation that learns your business. Handles routine questions instantly while escalating complex issues to your team with full context.
Agents on Enterprise
Multi-Agent Teams
Pro includes 5 departments. Enterprise includes 20. Route a conversation to the right group.
Pay in the thread
In-Chat Payments
On Pro and Enterprise, customers can pay in the same thread. Card details stay with your payment provider.
Store context
Store Integrations
Connect Shopify and WooCommerce for real-time order tracking, inventory queries and customer history, all inside the chat interface.
More live chat tools built right into the platform
Departments
Route conversations by team: Sales, Support, Billing. Smart routing ensures customers reach the right expert every time.
Automation Flow Builder
Design visual flows for greetings, qualification, handoffs and follow-ups, so repetitive paths run the same way without engineering.
Live Chat Translation
Translate incoming and outgoing live chat messages on the fly so agents and visitors can talk comfortably, even in different languages.
Omnichannel Messaging
Web chat is in the shared inbox today. Facebook Messenger and Instagram DMs are coming soon and are not live yet.
Analytics & Reports
Track response times, customer satisfaction, team performance and conversation trends. Export data and make informed decisions.
Agent Mobile App
Give agents an Android app to manage live chats on the go: handle queues, reply in real time and stay responsive when they are away from the desk. An iOS app is not published.
Instant answers, then a human handoff
Our AI handles routine questions instantly. When conversations need a personal touch, it seamlessly hands off to your team with full context preserved. Your customers get fast, human-quality support 24/7.
Routine questions answered automatically with zero lag.
Seamless escalation without asking the user to repeat themselves.
Customers can pay in the same thread on Pro and Enterprise.
24/7 coverage guaranteed even when all operators sleep.
KonnectBot Assistant
AI + Human Support
Checkout stays with your payment provider
Analytics Overview
Last 7 days • Real-time telemetry
12,847
24
3
18
494
4
144
See the conversations your team handles
Understand your customers better with real-time analytics. Track what matters most, spot trends early and continuously improve your support experience with actionable data.
Real-time Metrics
Monitor queue volumes, agent response latencies, and conversion drops as it happens with live dashboards.
Team & Department Performance
Track resolution times and shift load for the agents on your plan.
Custom Reports & API Export
Build custom KPI views, schedule automated CSV deliveries, or sync directly into Snowflake or BigQuery via webhook.
Order context from Shopify and WooCommerce
Connect your Shopify or WooCommerce store so agents can see order context in the chat. Facebook and Instagram messaging is coming soon.
Shopify
Official Integration · Pro PlanReal-time order sync, inventory updates and secure in-chat payments. Your customers get instant answers about purchases without leaving the conversation.
WooCommerce
Official Integration · Pro PlanNative WordPress integration with automatic order tracking, product information and shipping updates delivered seamlessly within chat.
Plans and pricing
Free is $0. Starter is $24.99, Pro is $59, and Enterprise is $199 per month. Plan notes
Free
Perfect for getting started
Starter
Perfect for small businesses
Pro
Ideal for growing companies
Enterprise
For large organizations
Complete Feature Comparison
| Feature | Free | Starter | Pro | Enterprise | Custom |
|---|---|---|---|---|---|
| Agents | 1 agent | 3 agents | 5 agents | 20 agents | Unlimited |
| Chat Widgets | 1 widget | 1 widget | 5 widgets | 10 widgets | Unlimited |
| AI Training Storage | 1GB storage | 1GB storage | 10GB storage | 100GB storage | Unlimited |
| AI Messages / mo | 0 | 15,000 | 50,000 | 100,000 | Unlimited |
| In-Chat Payments | |||||
| Store Integrations (Shopify & Woo) | |||||
| Live Message Translation | |||||
| Social channels (FB & IG) | Soon | Soon | Soon | Soon |
Questions teams ask first
Quick answers about what KonnectBot is, how it fits your team and how to get started.
What is KonnectBot?
KonnectBot is live chat for sales and support teams. It brings AI-assisted replies, human agents, automation flows, live translation, and Shopify or WooCommerce order lookup into one conversation. Agents can work from the web workspace or the Android app. Facebook and Instagram messaging is coming soon.
Does KonnectBot connect to Shopify and WooCommerce?
Yes. You can connect Shopify and WooCommerce so agents see real-time order history, tracking statuses, and inventory context inside the chat when those integrations are enabled for your workspace.
Can live chat messages be translated in real time?
Yes. KonnectBot supports real-time dual live translation so agents and visitors can communicate fluently even when they prefer different languages, automatically detecting language on first prompt.
Is KonnectBot secure and compliant?
Chats are encrypted in transit. KonnectBot does not store raw card numbers; checkout is completed by your payment provider. A public SOC 2 report and a PCI certificate are not published on this site.
Can agents work from phones or tablets?
Agents can use the web workspace and the Android app. An iOS app is not published.
Ready to put live chat on your site?
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