Terms of Service

These Terms of Service (“Agreement”) constitute a legally enforceable software-as-a-service contract between Techify Aura LLC, a Wyoming limited liability company with registered offices at 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA (“KonnectBot”, “Company”, “we”, or “us”) and the business entity or individual identified on the account registration (“Customer”, “Merchant”, or “you”).

To utilize the KonnectBot platform, you affirmatively attest that: (a) you possess full corporate power, requisite authority, and legal capacity to enter into this Agreement; (b) you are at least eighteen (18) years of age or the age of legal majority in your domestic jurisdiction; and (c) neither you nor your ultimate beneficial owners are located in or citizens of an OFAC-sanctioned territory or designated on any United States Government restricted party lists.

Customers configure organizational workspaces to administer live agent handoffs, vector knowledge stores, and multichannel messaging pipelines. Workspaces are accessed via authenticated credentials, SAML SSO, or OAuth 2.0 federated handshakes.

Customer shall immediately notify KonnectBot at security@konnectbot.com upon identifying any unauthorized breach, credential leakage, or abnormal API request velocity originating from Customer’s tenant.

Subject to continued compliance with this Agreement and timely payment of subscription fees, KonnectBot grants Customer a non-exclusive, non-sublicensable, non-transferable, revocable right and license to access the KonnectBot platform solely for Customer’s internal commercial operations.

Explicit Prohibitions

• Reverse engineer, decompile, disassemble, or derive the underlying source code, fine-tuning scripts, or proprietary model weights powering KonnectBot.
• Scrape, harvest, or extract conversational corpus outputs systematically to train competing foundation models or public commercial chatbot services.
• Circumvent platform tenant isolation, security boundaries, rate limiters, or automated throttling filters.
• Resell, white-label, or syndicate KonnectBot software access to third parties without executing an authorized Techify Aura LLC Reseller Partner Addendum.

KonnectBot incorporates high-parameter large language models (LLMs), neural semantic search indices, and deterministic business rules engines to parse shopper inquiries, suggest catalog SKUs, track logistics, and draft automated customer responses.

Acceptable AI Use Policy

Customer guarantees that its knowledge documentation, training prompt injections, and autonomous agents shall not generate, propagate, or facilitate:

KonnectBot connects to Shopify and WooCommerce. Web chat is live. Facebook and Instagram are live. WhatsApp is not offered.

Techify Aura LLC is not liable for service degradation, throttling, or billing surcharges imposed directly by third-party upstream platforms (e.g., Meta template messaging fees or Shopify plan limits).

KonnectBot is delivered on a recurring subscription basis. Pricing schedules are billed in advance on either a monthly or discounted annual renewal cadence.

All monetary obligations are denominated in United States Dollars (USD). Invoices past due by fifteen (15) calendar days will accrue late fees of 1.5% per month or the highest statutory legal limit, alongside possible workspace suspension.

No Public Model Training: KonnectBot affirmatively warrants that Customer chat transcripts and confidential corporate knowledge databases are never utilized to train, fine-tune, or calibrate public or generalized external foundation models. Ingested corpora remain strictly compartmentalized in Customer-isolated tenant vector spaces.

KonnectBot and its licensors retain exclusive ownership of the KonnectBot platform, user interface designs, algorithmic pipelines, system telemetry metadata, source software, and trademarks (“Techify Aura LLC Intellectual Property”).

Each party (“Receiving Party”) agrees that all commercial, technical, and architectural information disclosed by the other party (“Disclosing Party”) marked as confidential or that reasonably should be understood to be confidential given the nature of the information shall be held in strict confidence.

The Receiving Party shall exercise at least the same degree of care it protects its own confidential records (but not less than reasonable industry care) and shall not disclose Confidential Information to any third party except to authorized personnel, contractors, and legal auditors bound by equivalent non-disclosure obligations.

For active Growth and Enterprise subscription plans, KonnectBot provides a 99.99% Monthly Uptime SLA for core conversational routing endpoints and live chat widgets, excluding scheduled maintenance.

Scheduled platform upgrades requiring maintenance windows are communicated at least seventy-two (72) hours in advance via our public status dashboard and operational notification lists. SLA credit calculations are codified under our Enterprise Support Appendix.

IN NO EVENT SHALL TECHIFY AURA LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING LOSS OF REVENUE, BUSINESS INTERRUPTION, LOSS OF GOODWILL, OR LOSS OF CUSTOMER DATA) ARISING FROM USE OF THE PLATFORM.

TECHIFY AURA LLC’S AGGREGATE CUMULATIVE LIABILITY UNDER THIS AGREEMENT SHALL BE STRICTLY CAPPED AT THE TOTAL AGGREGATE FEES PAID BY CUSTOMER TO KONNECTBOT IN THE TWELVE (12) MONTH PERIOD PRECEDING THE OCCURRENCE GIVING RISE TO THE CLAIM.

This Agreement initiates on the date Customer creates an account or executes an Order Form and persists indefinitely until formally terminated by either party in conformity with these terms.

Either party may terminate immediately for cause if the opposing party breaches a material covenant and fails to remedy said breach within thirty (30) calendar days of receiving written notice.

This Agreement, and any dispute, controversy, or claim arising out of or relating to its subject matter, shall be governed by, interpreted, and construed exclusively under the substantive laws of the State of Wyoming, United States of America, without reference to its conflict-of-law principles or the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Informal Resolution & Arbitration: Prior to filing any formal legal action, the parties shall negotiate in good faith for a period of at least thirty (30) calendar days. In the event informal resolution fails, disputes shall be definitively settled via confidential binding commercial arbitration administered by the American Arbitration Association (AAA) conducted in Sheridan County, Wyoming.

Official formal notices, contractual amendments, and statutory communications under this Agreement must be transmitted in writing to the addresses specified below: