Security at KonnectBot
Trust is earned through consistent practices: protecting conversations, respecting access boundaries and being transparent about how we operate. This page summarizes our approach. Your agreement and order form may include additional commitments for enterprise customers.
Security capabilities
Encryption in transit & at rest
TLS 1.2+ for data in transit. Sensitive data at rest protected with industry-standard algorithms and managed keys where applicable.
Infrastructure hardening
Hosted on major cloud providers with network isolation, least-privilege IAM, patching programs and DDoS mitigation patterns.
Access control & MFA
Role-based access for internal systems. Customer workspaces support strong authentication practices for your agents and admins.
Identity & SSO readiness
Enterprise deployments often require SSO and centralized identity. Supported patterns vary by plan; contact us for specifics.
Monitoring & alerting
Automated monitoring for availability and suspicious activity with defined escalation paths for operational and security events.
Secure development lifecycle
Code review, dependency scanning and controlled releases. Security is part of design, not an afterthought.
Backups & resilience
Regular backups and redundancy patterns designed to recover from hardware failure or regional disruption according to RTO/RPO targets.
Vendor risk management
Subprocessors and critical vendors reviewed for security posture, contracts and minimum necessary access to customer data.
Logging & audit trails
Administrative and security-relevant events logged to support investigations, compliance requests and continuous improvement.
Compliance & attestations
Programs evolve with our product and customer base. Enterprise customers may receive additional documentation under NDA (for example, completed questionnaires or audit summaries when available).
Security practices (overview)
Encryption & key management
We use modern encryption for data in transit. At-rest encryption protects stored data with keys managed through cloud provider services that support rotation and access logging. Customer-facing configuration options may vary by plan.
Network & segmentation
Production environments are segmented from development and testing. Network policies restrict lateral movement and unnecessary exposure of administrative interfaces.
Application security testing
We combine automated scanning with periodic manual review and, where appropriate, third-party penetration tests. Findings are triaged, remediated and tracked to closure.
Incident response
We maintain runbooks for security incidents, including containment, communication and regulatory notification where required. Customers may receive notices consistent with contractual commitments.
Personnel access
Employee access to production systems is granted on a least-privilege basis, reviewed periodically and revoked on termination. Training covers phishing awareness and secure handling of customer data.
Business continuity
We design for high availability across zones and test restore procedures for critical datasets. No architecture eliminates all risk; we invest in measurable recovery objectives.
Your responsibilities
Security is shared. To protect your workspace, we recommend: enforcing MFA for admins, rotating API keys and webhook secrets, limiting integration scopes, reviewing agent permissions, and training staff on social engineering. You are responsible for the lawfulness of content and data you collect through KonnectBot.
- Maintain accurate billing and security contacts.
- Report suspected account compromise immediately.
- Use sandbox or staging environments when testing destructive changes.
Coordinated vulnerability disclosure
If you believe you have found a security vulnerability in KonnectBot, please email security@konnectbot.com with a clear description, reproduction steps and impact assessment. Do not access or modify data that does not belong to you. We appreciate responsible reporting and will work with you to understand and remediate valid issues.
We do not guarantee a public bug bounty program; availability of rewards, if any, is at our sole discretion and may require a signed agreement.
Security inquiries
For questionnaires, custom terms, or urgent security matters, contact our team. Include your company name, approximate workspace size and deadline.
security@konnectbot.com