Security Architecture & Data Protection at KonnectBot
Built from the ground up with cryptographic isolation, zero-knowledge tenant boundaries, and multi-region failover so your enterprise conversations and storefront data stay strictly sovereign.
Core Security Architecture
Designed from day zero for zero-bleed enterprise multi-tenancy, deterministic prompt boundaries, and tamper-evident auditing.
Tenant Data Isolation & Zero Bleed
Every customer organization is partitioned into an isolated logical namespace. Row-level security (RLS) and cryptographic tenant keys prevent cross-tenant data bleed at both the application and persistence layers.
Cryptographic Guardrails
State-of-the-art cipher suites engineered to protect data in flight, in memory, and persistently at rest.
Zero-Training GenAI Inference
Your customer conversations, enterprise product catalogs, and confidential business logic are never used to train, fine-tune, or calibrate public or foundational large language models.
In-chat payments through your provider
Shoppers complete payments inside the chat widget using sandboxed Stripe Elements and Apple/Google Pay frames. Primary Account Numbers (PAN) never touch KonnectBot servers.
Multi-Region Edge Hardening
AWS Multi-Region Availability
High-availability clusters deployed across 4 strategic geopolitical regions with sub-second active-passive failover and automated read replicas.
Cloudflare Enterprise Edge WAF
Every request passes through an aggressive edge perimeter executing automated rate limiting, OWASP Top 10 rule enforcement, and ML-powered volumetric bot mitigation.
Automated Synthetic Probes
Distributed synthetic probes simulate real merchant storefront transactions and conversation workflows every 30 seconds from 24 global origin locations.
Zero-Trust Access & Granular Permissions
Enforce centralized enterprise identity directly into KonnectBot. Protect sensitive operations with strict multi-factor enforcement, Just-in-Time (JIT) provisioning, and comprehensive immutable audit trail records.
Deterministic permission matrices enforced at the API gateway
| Permission Scope | Owner | Admin | Manager | Agent | Observer |
|---|---|---|---|---|---|
| Billing & Legal Agreements | — | — | — | — | |
| API Keys & Webhook Config | — | — | — | ||
| Conversation Playbooks & Rules | — | — | |||
| Live Chat Takeover & Reply | — | ||||
| Audit Log & Read-Only Telemetry |
Vulnerability Management & Bug Bounty
Security is an ongoing operational commitment. We maintain continuous automated scanning, independent penetration audits, and a transparent responsible disclosure policy.
CREST-Accredited Pentests
Annual gray-box and white-box penetration testing conducted by premier CREST-certified offensive security agencies. Full executive summaries available under NDA.
Automated SAST & DAST
Every git commit is screened by static application security analyzers (SAST) and dynamic scans (DAST). Pull requests with high or critical CVSS vulnerabilities are blocked from production.
Responsible Disclosure
We value the research community. Reports submitted to our triage desk are acknowledged within 4 hours, with remediation sprints prioritizing high-severity findings.
Compliance Document Vault
Certification files are not published here. Contact us if you need a security questionnaire.
Security questions
A public SOC 2 report is not available for download on this page. Contact us if you need a security questionnaire.
Standard DPA & SCCs
Ask us if you need a data processing addendum. It is not available as a public download.
CSA CAIQ Assessment
A completed CAIQ spreadsheet is not published on this page.
Security Architecture Whitepaper
A security architecture whitepaper is not published on this page.
Need a Custom Security Questionnaire Completed?
Our Chief Information Security Officer (CISO) and Security Engineering team will review, populate, and certify your enterprise vendor assessment, SIG Core/Lite, or custom infosec audit within one business day.