Feature

Automation flows with a human handoff

Draw the path a conversation should take: greet the visitor, ask a few questions, and hand the thread to a person when it needs one.

AI message limits

Automated replies use your plan’s AI message allowance. Free includes 0 AI messages. Starter includes 15,000, Pro 50,000, and Enterprise 100,000. When the allowance is used, AI stops sending replies.

Departments

Free and Starter include 1 department. Pro includes 5. Enterprise includes 20. Custom limits are agreed on the enterprise plan.

Branding

Removing KonnectBot branding is available on Pro and Enterprise.

What a flow can include

A flow can greet the visitor, ask for an order number or a topic, and send the thread to a department. Free and Starter include 1 department. Pro includes 5. Enterprise includes 20. Agents can join the same thread when the path calls for a person, and the earlier messages stay in view.

How to try a flow

Create a free workspace, draw one greeting path, and paste the chat snippet on a test page. The 14-day trial does not require a credit card. Starter is $24.99 a month, Pro is $59, and Enterprise is $199. AI replies use the message allowance on the plan you choose.