Feature

Automation flows with a human handoff

Draw the path a conversation should take: greet the visitor, ask a few questions, and hand the thread to a person when it needs one.

AI message limits

Automated replies use your plan’s AI message allowance. Free includes 0 AI messages. Starter includes 15,000, Pro 50,000, and Enterprise 100,000. When the allowance is used, AI stops sending replies.

Departments

Free and Starter include 1 department. Pro includes 5. Enterprise includes 20. Custom limits are agreed on the enterprise plan.

Branding

Removing KonnectBot branding is available on Pro and Enterprise.