Contact us

Questions about KonnectBot, plans, partnerships, or security reviews? Reach out through the form or the channels below. We read every message and route it to the right team.

Direct channels

Response expectations
  • Weekday inquiries: typically within 1 business day.
  • Urgent production issues: mark subject “URGENT” and include impact summary.
  • Security: use security@ and avoid sharing exploit details in public forums.

Already a customer?

Sign in to your KonnectBot workspace to open in-product help, view status and manage billing where available.

Open app sign-in

Review our Security overview before sending sensitive attachments. For privacy rights requests, see Privacy Policy.

Send a message

Include your role, company size and what you are trying to achieve. We will route your note to the best team.

We’ll email you a short confirmation and route your note to the right team.

Common questions

How quickly will you respond?

We aim to reply to most inquiries within one U.S. business day. Enterprise and security-related messages are prioritized when marked clearly in the subject line.

I need help with my existing KonnectBot account.

Use support@konnectbot.com and include your workspace or account email, a short description and any relevant conversation IDs or screenshots. That helps us resolve issues faster.

We are evaluating KonnectBot for a larger team.

Share approximate agent count, channels you use (web, social plans, ecommerce stack) and whether you need automation flows, live translation, SSO, custom data retention, or a formal security review. We will route you to the right person.

Do you offer demos or onboarding calls?

Yes. Mention “Demo” in your message and your time zone. We will suggest a few slots or share self-serve resources if you prefer to explore first.

Where do I log in to the product?

Use your KonnectBot workspace URL or the sign-in link from your invitation email in a desktop or mobile browser, or open the KonnectBot agent mobile app on iOS or Android if your workspace uses it. If you are unsure, include your company domain in your message and we will point you to the correct entry point.

I have a privacy or terms question.

For privacy requests, contact privacy@konnectbot.com. For other questions about terms or your account, use the Contact page or support@konnectbot.com. You can also review our Privacy Policy and Terms of Service on this site.