Integration

Shopify order context inside live chat

Connect a Shopify store so agents can look up the order the customer is asking about without leaving the inbox.

What the Shopify connection does

Answer order and shipping questions from the chat thread, and take payment in chat on Pro and Enterprise. Agents see the order the customer is asking about without opening a separate admin tab for every reply.

What this page does not claim

Facebook and Instagram messaging is live in the shared inbox. WhatsApp is not part of this integration. We do not claim a Shopify Plus partner badge on this page.

How to connect Shopify

Create a workspace, connect the store, and try the inbox on a 14-day trial. No credit card is required to start. After the store is connected, ask a test order question in the widget and confirm the order context appears for the agent.

Plans that include it

Store connections are part of the paid plans described on the pricing page. Starter is $24.99 a month, Pro is $59, and Enterprise is $199. In-chat payments, if you want them in the same thread, are on Pro and Enterprise. Free is $0 and is the place to open a workspace before you connect a live store.