KonnectBot Refund Policy
We believe in clear, fair, and hassle-free billing. If KonnectBot isn't the right fit for your team, we make our cancellation and refund process transparent and straightforward.
Zero credit card required upfront. Explore every feature, integration, and AI node entirely risk-free.
Full unconditional money-back guarantee for first-time annual subscriptions within your first month.
Self-serve cancellation from your workspace dashboard with 1 single click. Zero phone calls, zero friction.
Transparent Governance for Enterprise & Growing Stores
KonnectBot powers mission-critical automation across thousands of customer interactions. Our billing models reflect mutual trust: you only invest in value created. All refund evaluations are governed strictly under Wyoming commercial compliance protocols.
Resolution Assurance
Our finance department audits each claim immediately upon submission to prevent wrongful billing or duplicate transaction friction.
14-Day Free Trial Policy
We want you to experience the exact power of our conversational intelligence engine before paying a single cent. We offer an unrestricted 14-day evaluation cycle to verify platform efficacy with your actual customer base.
Access every enterprise module: AI Live Chat, Drag-and-Drop Visual Flow Builder, Shopify & WooCommerce deep sync, Real-time Multilingual Translation, and web chat. Facebook and Instagram are coming soon. WhatsApp is not offered.
We do not ask for a credit card to initiate the trial. When your 14 days expire, your account pauses automatically. You will never encounter unexpected, unauthorized card charges unless you intentionally select a paid subscription plan.
Monthly Subscriptions & Self-Serve Cancellation
Monthly plans offer ongoing agility for fast-moving businesses. Monthly billing renews on the recurring calendar date of your activation.
Annual Subscriptions & 30-Day Money-Back Guarantee
We reward annual commitment with substantial pricing reductions, and we protect that commitment with our unconditional 30-day trial refund assurance.
If you purchase or upgrade to an annual plan for the first time and find that KonnectBot does not meet your business workflows, submit a refund request within 30 calendar days of the initial charge. We will refund 100% of your annual subscription fee back to your original payment card with zero penalty deduction.
Requests received after 30 calendar days from initial billing are non-refundable for the unused annual term. In exceptional circumstances involving business closures, mergers, or substantiated severe service deficiencies, our billing committee may, at its sole discretion, evaluate eligibility for pro-rated account credit toward future platform services.
AI Message Credits & Usage Add-Ons
AI message allowances follow the plan you choose:
- Prepaid Packs: One-time bulk credit add-ons are strictly non-refundable once computational inferences have commenced.
- Plan Downgrades: Unused credits purchased during an active billing cycle rollover safely for up to 90 days following any plan tier adjustment.
- Defective Inferences: If model hallucinations occur due to verified infrastructure API drops, credit buckets are replenished upon ticket submission.
In-Chat Payment Transactions Notice
KonnectBot enables merchants to process conversational checkouts directly in chat threads via native integrations (e.g., Stripe, Shopify Checkout, PayPal).
KonnectBot SaaS software subscription fees are distinct from commerce revenue transacted between you and your customers. Customer purchases, item returns, or physical order refunds are processed directly through your connected merchant payment gateways and remain subject to your own store's customer refund policy.
How to Request a Refund
Our finance team processes all legitimate inquiries without roadblocks. Follow our clear 3-step timeline:
Submit Request
Send an email to billing@konnectbot.com or open a high-priority ticket from your workspace Help Center. Please include your Workspace ID and associated account email.
Review (24-48 Hours)
Our support team cross-references your subscription ledger, account activation dates, and uptime history against our 30-day guarantee criteria.
Direct Bank Credit
Once approved, our Stripe gateway automatically processes the reversal to your original payment method. Funds generally reflect on your card within 3-5 business days.
Billing Disputes & Chargeback Protection
We urge customers to contact our billing division prior to submitting chargeback claims with banking providers. Legitimate billing discrepancies, mistaken tier selections, or accidental seat additions are settled by our staff immediately upon contact without bureaucratic delays.
Have questions about your invoice or billing?
Our finance & support team is here to assist 24/7. Reach out directly for invoice explanations, subscription adjustments, or cancellation guidance.