Updated September 2026
See KonnectBot next to Zendesk, Intercom, Drift, Tidio, Crisp, LiveChat, tawk.to, HubSpot Chat, Chaty.app, and Freshchat. KonnectBot figures match the plans published on this site.
Competitor directory
Filter the ten comparison pages. Open any card for the longer write-up.
Ticketing desk
The bottleneck
Often sold as per-agent help desk plans, with chat and AI packaged as extra products.
The KonnectBot edge
Each KonnectBot plan includes a set number of agents: 1, 3, 5, or 20. You are not billed an extra seat fee inside that allowance.
Conversational desk
The bottleneck
AI answers are often billed per resolution, on top of seat pricing.
The KonnectBot edge
KonnectBot’s published prices are monthly plans with an AI message allowance, not a fee for each resolved chat.
B2B sales chat
The bottleneck
Positioned for enterprise sales teams and commonly sold as a larger annual subscription.
The KonnectBot edge
Published KonnectBot prices start at $0. Pro is $59 per month and Enterprise is $199 per month, with a 14-day trial.
Store chatbot
The bottleneck
Chatbot usage is often capped by a monthly conversation or trigger allowance.
The KonnectBot edge
Connect Shopify or WooCommerce and look up orders in the same thread. AI replies follow the allowance on your plan.
Shared inbox
The bottleneck
A shared inbox with lighter automation than a commerce chat setup built around orders and payments.
The KonnectBot edge
Automation flows, human handoff, and store order lookup sit in one KonnectBot workspace.
Staffed desk
The bottleneck
Built around staffed agent seats. Automation is a separate product for many teams.
The KonnectBot edge
AI drafts and human agents share one thread. An agent can step in with the conversation history.
Free widget
The bottleneck
The widget is free. Extra help is commonly sold as staffed agent hours.
The KonnectBot edge
Chats are encrypted in transit. Customer chats are not used to train public models.
CRM widget
The bottleneck
The free widget is basic. Service and automation features sit inside HubSpot’s paid hubs.
The KonnectBot edge
KonnectBot connects to Shopify and WooCommerce for order context without requiring a HubSpot subscription.
Icon launcher
The bottleneck
A launcher that sends people to outside apps, including personal WhatsApp, instead of keeping the chat on your site.
The KonnectBot edge
The KonnectBot conversation stays on your website. WhatsApp is not offered.
Freshworks suite
The bottleneck
Part of a larger suite, with AI often sold as a separate session pack.
The KonnectBot edge
AI replies, live agents, translation, and payments are part of the KonnectBot plan you choose, up to that plan’s limits.
Feature matrix
KonnectBot cells match this site. Other products change packaging, so confirm their current price on their own site. Swipe sideways on a small screen.
| Capability | KonnectBot | Zendesk | Intercom | Drift | Tidio | Crisp | LiveChat | tawk.to | HubSpot | Chaty | Freshchat |
|---|---|---|---|---|---|---|---|---|---|---|---|
| AI replies | Plan allowance | Often an add-on | Per-resolution fee | Higher tiers | Usage caps | Basic rules | Separate product | Not included | Higher hubs | Not in the widget | Add-on packs |
| In-chat payments | Pro & Enterprise | Usually a link | Usually a link | Usually a link | External checkout | External checkout | Usually a link | Not the focus | CRM payment link | Not in the widget | Usually a link |
| Store connection | Shopify & Woo | Marketplace apps | Marketplace apps | Custom work | Store apps | Plugins | Marketplace apps | Not a store tool | CRM sync | Not a store tool | Marketplace apps |
| Channels | Web chat live | Suite channels | Higher tiers | Web focused | Several channels | Several channels | Paid channels | Web widget | CRM channels | Outside apps | Suite channels |
| Live translation | Pro & Enterprise | Add-on or manual | Partial | Manual | Plugin | Plugin | Add-on | Not the focus | Separate tools | Not in the widget | Add-on |
| Published price | $0–$199 / mo | Per agent | Seats + AI fees | Enterprise quotes | Tier limits | Per agent | Per agent | Free widget | Hub tiers | Launcher plans | Seats + add-ons |
| Trial | 14 days | Vendor trial | Vendor trial | Sales-led | Self-serve | Self-serve | Self-serve | Free plan | Free CRM tools | Self-serve | Vendor trial |
| Human handoff | Same thread | Ticket history | Conversation history | Sales handoff | Chat log | Chat log | Ticket queue | Chat log | CRM activity | Not a live desk | Suite handoff |
What is different
These are product facts from this site, not a claim about another company’s current invoice.
01 · Agent seats
Free includes 1 agent, Starter 3, Pro 5, and Enterprise 20. Growing past that allowance means a higher plan, not an open-ended per-seat add-on on the prices published here.
02 · In-chat payments
On Pro and Enterprise, a customer can pay in the conversation. Card numbers stay with your payment provider.
Sample thread
03 · Live translation
Live translation is on Pro and Enterprise. Language can be detected from the first message.
04 · Channels
Agents reply from the web workspace or the Android app. Facebook and Instagram messaging is coming soon. WhatsApp is not offered.
Plan finder
The legacy number is an example at $89 per agent per month. It is not a quote. The KonnectBot number is the lowest published plan that fits the seats and AI messages you select.
Free includes 0 AI messages. Starter includes 15,000, Pro 50,000, and Enterprise 100,000. Above 20 agents or 100,000 AI messages, talk to sales.
Example difference per year
$0Example legacy monthly price minus the matching KonnectBot plan, times 12. Not a guaranteed saving.
Getting started
Create a workspace, add the widget, and connect a store if you use one. No separate migration certificate is claimed here.
Start the 14-day trial. No credit card is required on the public signup.
Install it on the site where you want web chat to appear.
Shopify and WooCommerce can show order context in the thread when you enable them.
Free includes 1 agent, Starter 3, Pro 5, and Enterprise 20. Agents can use the web workspace or Android.
Published plans
Use these four plans when you read the individual comparison pages.
$0
$24.99
$59
$199
Questions
Free is $0 with 1 agent, 0 AI messages, and 1 department. Starter is $24.99 with 3 agents, 15,000 AI messages, and 1 department. Pro is $59 with 5 agents, 50,000 AI messages, and 5 departments. Enterprise is $199 with 20 agents, 100,000 AI messages, and 20 departments. Social messaging is marked coming soon on the current plans.
The prices published on this site are monthly plans with an AI message allowance. They are not a per-resolution fee. When the allowance is used, AI replies stop until the allowance resets or you change plan.
Web chat is live. Agents can work in the web workspace or the Android app. There is no iOS app. Facebook and Instagram messaging is coming soon. WhatsApp is not offered.
In-chat payments are on Pro and Enterprise. Card numbers stay with your payment provider. KonnectBot does not store raw card numbers. A PCI certificate is not published on this site.
Yes. You can connect Shopify and WooCommerce so agents see order history, tracking, and inventory context in the chat when those integrations are enabled.
Live translation is on Pro and Enterprise. KonnectBot can translate a conversation while it is happening and detect language from the first message.
Chats are encrypted in transit. Customer chats are not used to train public models. A public SOC 2 report is not published on this site.
Competitor packaging changes. Use each comparison page as a starting point, then confirm the current price on that vendor’s site. KonnectBot figures on this page match the plans published here.
14-day trial
Web chat, plan-based AI messages, and human handoff. Facebook and Instagram messaging is coming soon.
