AI Live Chat That
Closes More Sales
KonnectBot is AI live chat for sales and support teams. It answers repeat questions, translates messages as they come in, takes payment in the thread and puts Facebook and Instagram DMs in the same inbox as web chat.
Live Dashboard
10 agents • 3 departments
Sarah M.
NowAI is typing...
John D.
2m agoAgent assigned
Alex K.
5m agoWaiting for response
Trusted by innovative teams worldwide
Shopify
WooCommerce
Squarespace
HubSpot
Zendesk
Intercom
WordPress
Zapier
SalesforceShopifyWooCommerce
BigCommerceSquarespaceHubSpotZendeskIntercomWordPressZapierSalesforceShopifyWooCommerceBigCommerceSquarespaceHubSpotZendeskIntercomWordPressZapierSalesforceShopifyWooCommerceBigCommerceSquarespaceHubSpotZendeskIntercomWordPressZapierSalesforceLive Chat Features for Sales and Support
AI drafts, in-chat payments, Shopify and WooCommerce lookups, live translation and Facebook and Instagram DMs. The tools your team uses every shift, without a maze of add-ons.
AI Assistant
Intelligent automation that learns your business. Handles routine questions instantly while escalating complex issues to your team with full context.
Multi-Agent Teams
Organize your support team across unlimited departments. Route conversations intelligently and ensure customers always reach the right expert.
In-Chat Payments
Customers complete purchases without leaving the conversation. Secure PCI-compliant checkout that boosts conversion rates by up to 40%.
Store Integrations
Connect Shopify and WooCommerce for real-time order tracking, inventory queries and customer history, all inside the chat interface.
More live chat tools
Departments
Route conversations by team: Sales, Support, Billing. Smart routing ensures customers reach the right expert every time.
Automation flow builder
Design visual flows for greetings, qualification, handoffs and follow-ups, so repetitive paths run the same way without engineering.
Live chat translation
Translate incoming and outgoing live chat messages on the fly so agents and visitors can talk comfortably, even in different languages.
Omnichannel messaging
Serve customers from one inbox. Reply to Facebook Messenger and Instagram DMs alongside web chat with the same agents, flows and context.
Analytics & Reports
Track response times, customer satisfaction, team performance and conversation trends. Export data and make informed decisions.
Agent mobile app
Give agents a native iOS and Android app to manage live chats on the go: handle queues, reply in real time and stay responsive when they are away from the desk.
Grammar Checker
AI-powered proofreading ensures your team sounds professional in every response. Real-time corrections as they type.
White-Label
Remove KonnectBot branding and use your own logo, colors and custom domain. A seamless extension of your brand.
File Storage
Share images, documents and media with customers. Secure cloud storage that scales from 1GB to 100GB based on your plan.
AI Message Credits
Automated responses powered by advanced AI. Scale from 100 messages on Free to unlimited on Enterprise as you grow.
AI Live Chat With Instant Answers and Human Handoff
Our AI handles routine questions instantly. When conversations need a personal touch, it seamlessly hands off to your team with full context preserved. Your customers get fast, human-quality support 24/7.
AI handles 70% of queries instantly
Routine questions answered automatically
Human agents for complex issues
Seamless handoff with full context
Process payments in-chat
No redirects, higher conversions
Customers never wait
24/7 availability guaranteed
KonnectBot Assistant
AI + Human Support
Analytics Overview
Last 7 days • Real-time
Live Chat Analytics for Sales and Support
Understand your customers better with real-time analytics. Track what matters most, spot trends early and continuously improve your support experience with actionable data.
Real-time Metrics
Monitor performance as it happens with live dashboards
Team Performance
Track individual and department response times and quality
Custom Reports
Build and export reports tailored to your needs
Export & Share
Download data in multiple formats or share via API
Sell More With Store Integrations
Connect your Shopify or WooCommerce store to unlock powerful e-commerce features. Layer on automation flows, live chat translation and Facebook & Instagram omnichannel messaging in one inbox.
Shopify
Official Integration
Real-time order sync, inventory updates and secure in-chat payments. Your customers get instant answers about purchases without leaving the conversation.
WooCommerce
Official Integration
Native WordPress integration with automatic order tracking, product information and shipping updates delivered seamlessly within chat.
Automation flow builder
Build visual automation flows for chat (qualification, routing, follow-ups, consistent playbooks) without custom code.
Live message translation
Help agents and visitors understand each other in real time with live translation inside the chat experience.
Facebook & Instagram
Manage Facebook Messenger and Instagram DMs alongside web chat from one unified inbox with the same agents, flows and context.
Works With Your Business Tools
Analytics
Custom dashboards
Remove Branding
No KonnectBot logo
Departments
Team routing
AI Live Chat Pricing
From solo founders to enterprise teams, we have got you covered.
Free
Perfect for getting started
Free forever
Starter
Perfect for small businesses
Pro
Ideal for growing companies
Enterprise
For large organizations
Custom
Tailored limits, security and support
Complete Feature Comparison
| Feature | Free | Starter | Pro | Enterprise | Custom |
|---|---|---|---|---|---|
Agents | 1 agent | 3 agents | 5 agents | 20 agents | Unlimited |
Chat Widgets | 1 widget | 1 widget | 5 widgets | 10 widgets | Unlimited |
AI Training Storage | 1GB storage | 1GB storage | 10GB storage | 100GB storage | Unlimited |
AI messages | 0 AI messages | 15,000 AI messages | 50,000 AI messages | 100,000 AI messages | Unlimited |
Departments | 1 department | 1 department | 5 departments | 20 departments | Unlimited |
AI assistant | |||||
Advanced analytics | |||||
Remove branding | |||||
Grammar checker | |||||
In-chat payments | |||||
Store integrations | |||||
Automation flows | |||||
Live translation | |||||
Omnichannel social | Included | Included | Included | Included | Unlimited |
Need a custom plan for your team? Contact our sales team
Loved by Teams Worldwide
From solo founders to Fortune 500 teams, see why businesses choose KonnectBot to deliver exceptional customer experiences at scale.
"KonnectBot didn't just improve our response times. It completely changed how we think about customer support. Our CSAT score jumped from 82% to 98%."
"As a small startup with just three people, we couldn't afford a support team. KonnectBot's AI handles 80% of our inquiries automatically."
"The AI-to-human handoff is seamless. Our customers never feel like they're talking to a robot. Productivity is up 40%."
"We went from drowning in support tickets to having meaningful conversations. Our team can finally focus on complex issues."
"The in-chat payment feature alone increased our conversion rate by 35%. Customers love not having to leave the conversation."
"Enterprise-grade security was a must for us. KonnectBot ticked all the boxes: SOC 2, GDPR and more. Seamless onboarding."
"KonnectBot didn't just improve our response times. It completely changed how we think about customer support. Our CSAT score jumped from 82% to 98%."
"As a small startup with just three people, we couldn't afford a support team. KonnectBot's AI handles 80% of our inquiries automatically."
"The AI-to-human handoff is seamless. Our customers never feel like they're talking to a robot. Productivity is up 40%."
"We went from drowning in support tickets to having meaningful conversations. Our team can finally focus on complex issues."
"The in-chat payment feature alone increased our conversion rate by 35%. Customers love not having to leave the conversation."
"Enterprise-grade security was a must for us. KonnectBot ticked all the boxes: SOC 2, GDPR and more. Seamless onboarding."
"KonnectBot didn't just improve our response times. It completely changed how we think about customer support. Our CSAT score jumped from 82% to 98%."
"As a small startup with just three people, we couldn't afford a support team. KonnectBot's AI handles 80% of our inquiries automatically."
"The AI-to-human handoff is seamless. Our customers never feel like they're talking to a robot. Productivity is up 40%."
"We went from drowning in support tickets to having meaningful conversations. Our team can finally focus on complex issues."
"The in-chat payment feature alone increased our conversion rate by 35%. Customers love not having to leave the conversation."
"Enterprise-grade security was a must for us. KonnectBot ticked all the boxes: SOC 2, GDPR and more. Seamless onboarding."
"KonnectBot didn't just improve our response times. It completely changed how we think about customer support. Our CSAT score jumped from 82% to 98%."
"As a small startup with just three people, we couldn't afford a support team. KonnectBot's AI handles 80% of our inquiries automatically."
"The AI-to-human handoff is seamless. Our customers never feel like they're talking to a robot. Productivity is up 40%."
"We went from drowning in support tickets to having meaningful conversations. Our team can finally focus on complex issues."
"The in-chat payment feature alone increased our conversion rate by 35%. Customers love not having to leave the conversation."
"Enterprise-grade security was a must for us. KonnectBot ticked all the boxes: SOC 2, GDPR and more. Seamless onboarding."
"The analytics dashboard gives us insights we never had before. We can see exactly where to improve our support process."
"We tested 5 different chat platforms. KonnectBot was the only one that felt truly intelligent, not just keyword matching."
"Our agents love the grammar checker. It catches mistakes before they go out, making us sound more professional."
"The Shopify integration was plug-and-play. Within an hour, our customers could check orders directly in chat."
"We switched from Zendesk and never looked back. KonnectBot is faster, smarter and more affordable for our team."
"24/7 support was a game-changer for our global customers. They get instant answers no matter the timezone."
"The analytics dashboard gives us insights we never had before. We can see exactly where to improve our support process."
"We tested 5 different chat platforms. KonnectBot was the only one that felt truly intelligent, not just keyword matching."
"Our agents love the grammar checker. It catches mistakes before they go out, making us sound more professional."
"The Shopify integration was plug-and-play. Within an hour, our customers could check orders directly in chat."
"We switched from Zendesk and never looked back. KonnectBot is faster, smarter and more affordable for our team."
"24/7 support was a game-changer for our global customers. They get instant answers no matter the timezone."
"The analytics dashboard gives us insights we never had before. We can see exactly where to improve our support process."
"We tested 5 different chat platforms. KonnectBot was the only one that felt truly intelligent, not just keyword matching."
"Our agents love the grammar checker. It catches mistakes before they go out, making us sound more professional."
"The Shopify integration was plug-and-play. Within an hour, our customers could check orders directly in chat."
"We switched from Zendesk and never looked back. KonnectBot is faster, smarter and more affordable for our team."
"24/7 support was a game-changer for our global customers. They get instant answers no matter the timezone."
"The analytics dashboard gives us insights we never had before. We can see exactly where to improve our support process."
"We tested 5 different chat platforms. KonnectBot was the only one that felt truly intelligent, not just keyword matching."
"Our agents love the grammar checker. It catches mistakes before they go out, making us sound more professional."
"The Shopify integration was plug-and-play. Within an hour, our customers could check orders directly in chat."
"We switched from Zendesk and never looked back. KonnectBot is faster, smarter and more affordable for our team."
"24/7 support was a game-changer for our global customers. They get instant answers no matter the timezone."
AI Live Chat FAQs
Quick answers about what KonnectBot is, how it fits your team and how to get started.
What is KonnectBot?
KonnectBot is an intelligent live chat platform for sales and support teams. It brings AI-assisted replies, human agents, visual automation flows, live message translation, routing and storefront context into one conversation. Agents can work from the web workspace or our mobile app. Facebook Messenger and Instagram DM omnichannel is included.
Does KonnectBot include an automation flow builder?
Yes. You can build visual automation flows for chat, like welcome paths, qualification, routing and consistent follow-ups, so teams deliver the same great experience without one-off manual work.
Can live chat messages be translated in real time?
Yes. KonnectBot supports live translation for chat messages so agents and visitors can communicate even when they prefer different languages. Availability may depend on your plan and workspace settings.
Does KonnectBot support Facebook Messenger and Instagram?
Yes. KonnectBot includes omnichannel messaging for Facebook Messenger and Instagram DMs in the same inbox as web chat, so agents can reply with the same flows, routing and context.
How does AI work alongside human agents?
AI can draft replies, summarize threads and handle routine questions, while your team sets tone, policy and escalations. Agents stay in control and can take over anytime.
Does KonnectBot connect to Shopify and WooCommerce?
Yes. You can connect Shopify and WooCommerce so agents see order and customer context inside the chat when those integrations are enabled for your workspace.
Is KonnectBot secure?
KonnectBot is built with modern security practices including encryption in transit, access controls and monitoring. Read the Security page for an overview and contact us for enterprise reviews.
How does pricing work?
Plans are designed to scale with your team and usage. See the Pricing section on this page for current tiers, or contact sales for volume pricing and custom requirements.
Can my team try KonnectBot before committing?
You can explore publicly available information and contact us for a demo or trial details. We will align options with your team size and requirements.
How fast can we go live?
Many teams connect the chat widget, invite agents and start routing conversations the same day. Deeper integrations (Shopify, WooCommerce, automations) add a little more time depending on your setup.
Do you support custom branding on the chat widget?
Yes. You can match colors, placement and messaging to your brand. Enterprise plans offer additional options such as removing KonnectBot branding. See Pricing for details.
Can agents work from phones or tablets?
Yes. KonnectBot offers a dedicated mobile app for agents so they can manage queues, answer live chats and stay responsive from iOS and Android devices. You can also use the full web workspace in a mobile browser or on desktop when you want a larger screen for busy shifts or admin tasks.
Is there a mobile app for agents?
Yes. The KonnectBot agent mobile app is built for managing and responding to live chats on the move: pick up conversations, send replies and keep assignments under control without staying tied to a desk. Install from your device’s app store once your workspace enables mobile access.
How do you handle data privacy and GDPR-style requests?
We take privacy seriously and document practices in our Privacy Policy. For formal requests or DPA questions, contact [email protected] or use the Contact page and we will route you appropriately.
Can we export conversation history?
Export and retention options depend on your plan and workspace settings. Contact support or sales with your compliance needs and we will confirm what is available for your account.
Ready to Close More Sales With AI Live Chat?
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