Feature

Live translation inside the same chat

Agents read the customer’s language and reply in their own. KonnectBot translates the message in the thread, so the conversation stays in one place.

Who it is for

Support and sales teams that talk to customers in more than one language, without hiring a separate agent for each one.

Where it sits in the plan

Live translation is included on Pro and Enterprise. Free and Starter do not include it. AI replies still follow the message cap on your plan.

What it does not do

It does not replace a human when the conversation needs one. Agents can take over with the translated history still in the thread.

How a translated thread works

The customer writes in their language. The agent sees a translation and replies in the language they work in. KonnectBot sends the reply back in the customer’s language inside the same conversation. The original and the translation stay with that thread, so a handoff does not make the visitor repeat the question.

How to turn it on

Live translation is part of Pro at $59 a month and Enterprise at $199 a month. It is not on Free or Starter. Start a 14-day trial, open a test chat in another language, and confirm the reply is readable before you put it on a live store.